FAQs

Here is a list of the mostly frequently asked questions from prospective clients. Click on the ‘+’ symbol to expand.


What kind of services do you provide?


Our services are varied and comprehensive. We provide graphic design services for logos, brochures, illustrations, graphics for web sites, and stationery – including business cards, letterheads, envelopes, presentation folders, and any other printing your business may require. Check out our latest work to get an idea of what we’ve been up to lately.


What do you charge for your services?


Prices depend on many variants but you can be sure that the money you’re paying is for high-quality, uncompromised work. We encourage prospective clients to compare Flashpoint with agencies producing the same level of work. If you would like us to price up a job for you, give us a call today on 07 850 1755.


What types of payment do you accept?


We prefer online deposits, and also accept bank deposits and cheques.


What is the client's involvement in the design process?


We thoroughly discuss the project at hand with our client from the beginning. We encourage the client to bring in any samples, colour combinations/swatches, and ideas they may have. During the design process, the client is asked to approve certain milestones before work continues. At the conclusion of a project, the client may request the artwork in various formats.


How do I check on the progress of my job?


We present the project to the client at various stages and wait for approval before we continue work. We find that this process keeps the client involved and prevents any breakdowns in communication. In between these stage, the client is welcome to email, phone or call into the office to get an update.


How will I receive my design project once it is finished?


The physical products that we create for you are delivered via courier, or they can be picked up from our office. Electronic projects are supplied to you on CD/DVD, USB, or via e-mail. We also keep multiple electronic copies of your project on file for later updates or should you lose your copy.


Who owns the copyright for work that Flashpoint has done for me?


Copyright is yours upon receipt of final payment. We keep multiple backups of all the work we create for our clients for safekeeping, and you are welcome to collect your files for any reason, at any time.


How does your design process work?


First, we discuss the client’s needs and intended uses for their finished project. We listen and offer suggestions about how we can help or improve on their ideas.

Then, we work out pricing options and present them to the client to ensure they are clear and comfortable with the project details.

Once we have been given the ‘ok’ to proceed, we start the design phase, keeping in touch with the client regularly to ensure we are on the right track. We continue to develop and refine the design until the client and ourselves are satisfied that the best outcome has been reached.

The next step involves setting up the final design to a print-ready state, and submitting the file to the appropriate supplier, or direct to the client.

In the final stage of the design process, we archive all relevant project files to ensure that the client can use them again in the future.



I need something designed yesterday. Can you help me?


Most likely, yes. If you have a genuinely urgent project, we’ll do our best to help you. Call us on 07 850 1755 now to find out how full our production schedule is.


I don't know where to start. Can you help me?


A job may seem overwhelming until you have the right experts helping you out. We can put things in perspective and offer solutions that you may not have even considered. Call us on 07 850 1755 and we’ll listen to your needs and tell you what your options are.

Got a question that you’d like answered? We’d love to hear from you, so click here to contact us, or phone 07 850 1755 for a friendly chat.

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About Us

We serve the nation in providing top quality design and marketing services, and specialise in graphic design and print, advertising, signage and web design.

Owner and Marketing Director of Flashpoint, Brent Shaw has over 9 years in the design and marketing industry, and is based in Hamilton, New Zealand.

Flashpoint’s creative team is a collection of graphic designers, printers, sign writers and developers throughout New Zealand and the world. Read More

Contact Info

Location:
Unit 14, 6 Ken Browne Drive
Te Rapa, Hamilton

Phone: 07 850 1755

Email: info@flash-point.co.nz

Contact Us